Refund policy

Last updated: November 2, 2026

At Emberly we want you to be happy with your order. Every Emberly purchase is backed by our 90-day guarantee. If you are not satisfied, you can return your order within 90 days of delivery under the terms below.

90-day guarantee

You may request a return within 90 days after the day your order is delivered. If your request is approved, we will refund the price of the items you return.

To be eligible, the item must be returned in the same condition you received it, with all included accessories (USB charging cable and user guide) and in its original packaging. We may reduce your refund if the item is damaged, missing parts, or shows signs of misuse beyond what is needed to inspect it.

Return shipping

The customer pays the cost of return shipping. We recommend using a tracked shipping service and keeping your receipt, because we cannot be responsible for packages that are lost or damaged on their way back to us.

How to start a return

  1. Contact us at stryve965@gmail.com or through our Contact page, with your order number and the reason for your return.
  2. If your return is approved, we will send you the return address and instructions.
  3. Pack the item with its accessories and original packaging, and ship it back using a tracked service.

Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will email you to let you know whether your refund was approved. If approved, you will be refunded to your original payment method. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund after a reasonable time, please contact us.

Cancellations

You can ask us to cancel your order, or remove items from it, any time before it ships. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you can still return it under our 90-day guarantee.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us right away with your order number and a photo, and we will make it right with a replacement or a refund.

6-Month Accident Protection

If you add 6-Month Accident Protection to your order, it covers accidental damage to your Emberly Warm Wrap, such as drops, for 6 months after the day your order is delivered. Manufacturing defects are always covered free by our 90-day guarantee, with or without this protection.

To make a claim, contact us at stryve965@gmail.com with your order number and a photo of the damage. If your claim is approved, we will repair or replace the item at no extra cost to you. This protection does not cover intentional damage, damage from misuse or from not following the user guide, normal wear and tear, or loss or theft.

Exchanges

If you would like a different color, contact us before sending anything back and we will explain the options.

Your legal rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply to defective goods or goods that are not as described.

Contact

Questions about a return, a cancellation or a refund? Contact us at stryve965@gmail.com or use the details on our Contact page.